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Royal Bikes ships nationwide within Australia. We currently only offer shipping services within Australia. For more details on our shipping policy, feel free to reach out to our customer service team.

BICYCLE REFUND POLICY Our Refund Policy is designed to comply with the Standards of the Australian Competition & Consumer Commission. AM I ENTITLED TO A FULL REFUND? You are entitled to choose a Refund, Replacement (if available), or a Similarly Valued product if: - There is a major problem with the product you have received - Major failures cannot be fixed or are too difficult to fix AM I ENTITLED TO A REPAIR, ECHNAGE OR CREDIT? If you encounter a minor problem with the goods, you may be entitled to our choice of repair, exchange, or credit based on the circumstances. You are eligible if: - The item is faulty - The item that arrived to you is damaged or not up to a reasonable expectation - The incorrect item was sent to you - Your item was damaged in transportation You will NOT be entitled to Refund, Repair, Exchange, or Credit if: - Simply change your mind or decide you do not like your purchase - Damage or use goods in an unreasonable or unintended manner - Discover you can buy the goods more cheaply elsewhere - Had a defect drawn to your attention before buying (such as goods labelled as seconds with their faults clearly marked) - Did not rely upon, or unreasonably relied upon, the seller’s skill or judgment when choosing a product - You do not have proof of purchase. * Please keep your receipt as Proof of Purchase * CHANGE OF MIND: - A 15% restocking fee applies if you change your mind and return your purchase. LAY-BY TERMS & CONDITIONS: 3 Month Repayment Period, starting at the deposit date. - Minimum Deposit - 20% of the Total Price. - An extension can be arranged under certain conditions. - If payment has not been received within this period, the deposit will be forfeited. - Cancelling a Lay-by will incur a termination charge. This charge is your initial 20% Deposit.

Royal Bikes is open from Monday to Friday, 9:30 AM to 5:30 PM, and on Saturdays from 9:30 AM to 12:00 PM. We are closed on Sundays and public holidays. For any changes to our schedule, please refer to our website or contact us directly.